Privacy Policy - HYGIENE EXPERT
The purpose of this Privacy Policy is to inform users of the Hygiene Expert website about how their personal data is collected and processed when using the website, contact forms, demonstration requests and, where applicable, access to the customer area.
1. Data controller
The data controller is:
JDC SA
SAS JDC SA with share capital of EUR 146,232.
SIRET: 350 753 125 00235 - RCS Bordeaux B 350 753 125.
APE code: 4666Z
GDPR contact email: rgpd.hygiene.expert@jdc.fr
JDC SA determines the purposes and means of the personal data processing carried out through the Hygiene Expert website.
2. Personal data collected
When you use the website, JDC SA may collect the following data:
- company;
- business telephone number;
- business email address;
- postal code;
- city;
- country;
- expressed interest;
- business activity;
- free-text comment;
- data required to manage the customer area where the user is a customer under contract;
- technical browsing and connection data related to use of the website and customer area;
- data collected through cookies and tracking technologies, as set out in the cookie policy.
Fields identified as mandatory in the forms are required to process your request. Without them, Hygiene Expert may be unable to respond to the request or provide the requested service.
3. Processing purposes, categories of data, legal bases and retention periods
| Purpose of processing | Categories of data processed | Legal basis | Retention period |
|---|---|---|---|
| Responding to requests for information about Hygiene Expert products and services | Company, business telephone number, business email address, postal code, city, country, interest, business activity, comment | Legitimate interest in responding to requests received and, where applicable, pre-contractual measures | 3 years from the last active contact, unless an erasure request is made before that time |
| Managing demonstration requests | Company, business telephone number, business email address, postal code, city, country, interest, business activity, comment | Pre-contractual measures taken at the request of the data subject | 3 years from the last active contact, unless an erasure request is made before that time |
| Following up commercial communications and directing requests to the appropriate teams | Company, business telephone number, business email address, postal code, city, country, interest, business activity, comment, communication history | JDC SA's legitimate interest in following up requests and the B2B commercial relationship | 3 years from the last active contact, unless the data subject objects or requests erasure where applicable |
| Managing access to and use of the customer area reserved for customers under contract | Account identification data, business contact details, connection data, data related to the customer account and use of the service | Performance of the contract | For the duration of the contractual relationship, then in accordance with applicable archiving periods |
| Ensuring the operation, security and improvement of the website and customer area | Technical browsing data, connection data, logs, security data, cookies and tracking technologies according to settings | Legitimate interest for strictly necessary processing; consent where required for certain cookies or tracking technologies | According to the nature of the data and the periods specified in the cookie policy or applicable internal rules |
| Sending the Hygiene Expert newsletter when the data subject has subscribed | Company, business email address, and possibly business activity or expressed interest where used to segment communications | Legitimate interest | Until consent is withdrawn or the person unsubscribes |
| Monitoring electronic communications | Tracking pixels used to measure email opens and clicks on links | Consent | Maximum 13 months |
4. Recipients of data
The personal data collected is intended for authorised JDC SA departments that need access to it in the performance of their duties, including:
- sales teams;
- marketing teams;
- technical and support teams, where necessary;
- teams responsible for administering the customer area;
- authorised internal departments responsible for customer relationship management and compliance.
Data may also be transmitted to technical service providers acting on behalf of JDC SA, to the extent strictly necessary for their assignments, including for:
- hosting;
- maintenance of the website and tools;
- technical management of the customer area;
- technical support;
- administration of customer relationship management tools.
These recipients act in accordance with JDC SA's instructions and are subject to appropriate confidentiality and security obligations.
5. Transfers outside the European Union
To JDC SA's knowledge, personal data processed through the Hygiene Expert website is not transferred outside the European Union.
If this situation were to change, JDC SA would implement the appropriate safeguards required by applicable regulations and update this Privacy Policy accordingly.
6. Data security
JDC SA implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in particular to protect data against destruction, loss, alteration, unauthorised disclosure or unauthorised access.
These measures take into account the nature of the data processed and the risks presented by the processing.
7. Source of data
Personal data is generally collected directly from the data subjects:
- through the website forms;
- through communications with JDC SA teams;
- through the customer area, where the person is a user of a service under contract.
8. Data subject rights
Under applicable regulations, you have the following rights:
- the right to access your personal data;
- the right to rectification;
- the right to erasure;
- the right to restriction of processing;
- the right to object;
- the right to withdraw consent where processing is based on consent;
- the right to data portability where applicable;
- the right to define instructions relating to the use of your data after your death.
You may exercise your rights at: rgpd.hygiene.expert@jdc.fr
Where there is reasonable doubt as to your identity, proof of identity may be requested.
You also have the right to lodge a complaint with the CNIL.
9. Cookies
The Hygiene Expert website uses cookies and other tracking technologies required for its operation and, depending on your choices, audience measurement cookies and, where applicable, cookies linked to third-party services.
On your first visit, a cookie management tool allows you to accept, refuse or customise the use of cookies that require your consent. You can change your choices at any time via the cookie management module available on the website.
Details of the cookies used, their purposes, retention periods and any third-party publishers are available directly in this cookie management tool.
10. Policy updates
This Privacy Policy may be amended at any time to take account of legal, regulatory, technical or organisational developments.
The version published on the website is the version currently in force.